John Strano discusses the growing emphasis on process not outcomes. He notes the difficulty of dealing with advisors and many of the cumbersome processes required to get legislation through. He recalls the difficult legislative processes from when he ran the manufactoring group in the DEEDI. He discusses content free middle managers in departments. He notes that this emphasis on process was very different to when he commenced in the public service.
Ruth Matchett reflects on the Goss Government, and its failure to communicate its direction effectively, compounded by not allowing senior public servants to talk directly with the media. She discusses the role of ministerial advisers.
