Warren Pitt discusses his approach to working with the bureaucracy, including different directors general, across the three portfolios he held during his political career. He discusses his time as the Minister for Business and Industry in 1995, as well as Communities in 2004 and finally Main Roads. He contrasts his approach to staffing a department in 1995 and 2004. He contrasts the Family Services portfolio with the new Communities Department and the makeup of the department. He reflects on the directors general he worked with.